Canvascom Design and BIM LLC

🟢 OPENING

🔑 GOLDEN RULE — Sound like someone who already knows the prospect. Confident, warm, never hesitant. Hesitation = cold caller. Confidence = known contact.

[Gatekeeper picks up the company's main line. Know the prospect's full name and designation from the lead sheet before dialing.]

🗣 "Hi, good morning — could I speak with [Prospect Name] please?"

📌That's it. No company name yet. No reason yet. Just a warm, confident ask — like someone who already knows him.

📌If you know his designation, add it naturally: "Hi, good morning — could I speak with [Name], your project manager?" This signals you know exactly who you are looking for.

✅ GK1 · TRANSFERS DIRECTLY

[Best case — she puts you through without asking anything.]

✅ No action needed. When prospect picks up → Switch immediately to Prospect Script Section A.

❓ GK2 · "MAY I ASK WHO'S CALLING?"

🗣 "Sure — this is Tunde."

📌First name only. Warm, natural tone. Do not add the company name yet. A first-name-only answer sounds like a personal contact — not a vendor.

If she transfers after just the name▼

✅ Switch immediately to Prospect Script Section A.

If she asks "Tunde from where?" / "Which company?"▼

Move to GK3 · Which Company?

🏢 GK3 · "WHICH COMPANY?" / "TUNDE FROM WHERE?"

🗣 "Canvascom Design and BIM LLC — [Name] has been in touch with our team."

📌"Canvascom Design and BIM LLC" — say it clearly and confidently. Like canvas, the painting material. Then immediately follow with the implied relationship line.

📌"Has been in touch with our team" is truthful — emails were sent and opened. Say it with full confidence.

If she transfers after this▼

✅ Switch immediately to Prospect Script Section A.

If she asks "Regarding which project?"▼

Move to GK4 · What's It About?

📋 GK4 · "REGARDING WHICH PROJECT?" / "WHAT IS THIS ABOUT?"

🗣 "It's not about a specific project right now — it's regarding projects. I just need a couple of minutes with [Name]."

📌Do NOT say BIM. Do NOT say 3D modeling. The trade reference is specific enough to sound legitimate, brief enough that it doesn't invite more questions.

📌"I just need a couple of minutes" signals you respect the prospect's time and won't be a burden. This softens the gatekeeper.

If she transfers after this▼

✅ Switch immediately to Prospect Script Section A.

If she says "He is not available right now"▼

Move to GK5 · Not Available

If she says "We don't take these kinds of calls"▼

Move to GK7 · No Solicitations

🕐 GK5 · "HE / SHE IS NOT AVAILABLE RIGHT NOW"

🗣 "No problem at all — do you know when would be a good time to reach him? I want to make sure I catch him when it's convenient."

If she gives a time or day▼

🗣"Perfect, thank you so much — I'll try again [day/time]. Could I also get his direct number or mobile so I don't have to go through the main line again?"

📌The mobile number ask is important. If she gives it, Tunde can bypass the gatekeeper entirely on future calls. Ask casually — not desperately.

If she gives the mobile number:

✅ Note the number. Thank her warmly. Use Prospect Script on mobile next time.

If she does not give the mobile number:

🗣"No worries — I'll try the main line again. Thank you so much for your help."

If she offers to take a message▼

🗣"That's very kind — please let him know Tunde from Canvascom Design and BIM LLC called regarding drawings. I'll also try him again — thank you so much."

If she offers to transfer to voicemail▼

Move to GK8 · Voicemail via Transfer

🤝 GK6 · "HE / SHE IS IN A MEETING"

🗣"Of course — I completely understand. Do you have a sense of when he might be free? I don't want to keep calling at a bad time."

If she gives an approximate time▼

🗣"That's really helpful, thank you. I'll call back around then. And I appreciate you letting me know — have a great day."

✅ Note the callback time. Call back using this script from the Opening again.

If she doesn't know when he'll be free▼

🗣"No problem — would it be okay if I tried again later this afternoon? Or is there a better time generally to reach him?"

If she offers voicemail▼

Move to GK8 · Voicemail via Transfer

🚫 GK7 · "WE DON'T TAKE SOLICITATION CALLS"

Handle with full grace — never argue, never push.

🗣 "I completely understand — and I apologize for the inconvenience. I'll make a note on our end. Could I ask — is there a preferred way to reach [Name] for service-related inquiries? Email perhaps?"

If she gives an email or alternative▼

✅ Note it. Thank her warmly. Pass to Shakil for email follow-up.

If she gives nothing▼

🗣"Understood — thank you for letting me know. I won't call again. Have a wonderful day."

📌Even in rejection, leave a warm impression. A respectful exit is sometimes remembered and mentioned to the prospect.

📞 GK8 · VOICEMAIL VIA GATEKEEPER TRANSFER

[Gatekeeper transfers you but prospect does not pick up — voicemail activates.]

📌Keep this under 25 seconds. Speak clearly and slowly — especially the callback number. No pitch. Just enough to intrigue and be remembered.

🗣

📌Say the callback number slowly and repeat it once. Prospects rarely replay voicemails just to catch a number.

📌Do NOT mention BIM or 3D modeling in a voicemail.

📌After leaving voicemail — note the date and time. Do not call again for at least 2 business days.

🤝 RAPPORT BUILDING — REPEAT CALLS

[Applies when Tunde calls the same company multiple times. A warm gatekeeper is a strategic asset.]

✔Remember her name if she gave it — use it naturally: "Hi [Name], it's Tunde again — is [Prospect] available?"

✔Reference the last call briefly: "I spoke with you last week — you mentioned he'd be available this afternoon."

✔Always thank her genuinely — "You've been really helpful, I appreciate it." Office admins notice when they are treated with respect.

✔Keep a light, warm tone even when blocked — she is not the enemy. She is a potential ally.

✔If she seems friendly — a very brief personal touch works: "Hope you're having a good week." Nothing more. Keep it natural.

📌A gatekeeper who recognizes Tunde's name and associates it with a pleasant caller is far more likely to put the call through.

📵 VOICEMAIL · MAIN LINE — NO ONE ANSWERS

[Rare — use when the company's main line rings out or hits an automated system with no human gatekeeper answering.]

📌Address the prospect by name even though no human answered. It sounds personal and deliberate.

📌Keep this under 20 seconds. Even shorter than the other voicemails — general inboxes get cleared quickly.

🗣

📌Say the number slowly and repeat it once — always.

📌Do NOT say BIM or 3D modeling.

📌After leaving this voicemail — try the prospect's mobile number next.

📌 CALLER NOTES — GATEKEEPER

1.CONFIDENCE IS EVERYTHING. Any hesitation in the opening signals a cold caller. Speak as if you already know the prospect personally.

2.REVEAL INFORMATION IN LAYERS. Name only first → company if asked → trade reference if pressed further. Never volunteer more than necessary.

3.NEVER SAY BIM OR 3D MODELING TO THE GATEKEEPER. Use the trade-specific phrase only — " projects" is always the right phrase at gatekeeper level.

4.THE MOBILE NUMBER ASK. Always try to get the prospect's direct or mobile number when he is unavailable. Ask casually — not desperately.

5.VOICEMAIL DISCIPLINE. Speak slowly. Repeat the callback number. Stay under 25 seconds. No pitch — just enough to be remembered.

6.GRACEFUL EXITS MATTER. How you leave when blocked is as important as how you open.

7.LOG EVERY CALL. Note: date, time, gatekeeper name if given, outcome, callback time if scheduled, mobile number if obtained.

🟢 A · OPENING

[Prospect picks up directly or is transferred from gatekeeper]

🗣 "Hi [Name] — this is Tunde calling from CanvasCom Design and BIM LLC. Did I catch you at a good time?"

📌If they say "Sorry, which company?" → "Canvascom Design and BIM LLC — like canvas, the painting material — CanvasCom Design and BIM LLC."

BRANCH A1 — "Yes" / "Sure" / "Go ahead"▼

Move to B · Bridge Statement

BRANCH A2 — "Not really" / "I'm a little busy"▼

🗣"Totally understand — I'll be very brief, I promise. This will take less than a minute and then I'll let you go."

Move to B · Bridge Statement

BRANCH A3 — "Call me back" / "Not a good time at all"▼

🗣"Absolutely, I respect that. When would be a better time — would later today work, or is tomorrow morning better?"

If they give a time:

🗣"Perfect — I'll call you [day] at [time]. I'll make a note right now. Thank you [Name], talk soon."

If they say "just send an email":

🗣"Of course — my colleague Shakil has already sent a few emails your way. I'll have him follow up with one more. But just so you know, I did want to put a voice to those emails. Have a great day [Name]."

🟢 B · BRIDGE STATEMENT

[Warm, brief, reference-led — no pitch yet. Let the names do the work.]

🗣 "Great. So the reason I'm reaching out — my colleague Shakil has been in touch over the last few weeks. [Bridge statement loads here based on campaign selection.]"

❓ IF ASKED — "Which federal project?" / "What was your scope there?"▼

🗣"It was a government administrative facility right in Colorado — our team handled the electrical design, modeling and coordination drawings on that project. It was a demanding scope and our team delivered it end to end."

📌If they press for more technical detail → "Honestly, the specifics are best walked through by our senior engineers who ran it — that's exactly the kind of thing we'd cover in a quick virtual meeting with them." → Use as a natural Tier 1 meeting opportunity.

Move to C · Qualification

🟢 C · QUALIFICATION

[Listen more than talk. Understand their situation — don't pitch yet.]

🗣"Just a quick question — how is your team currently handling BIM coordination on your projects? Is it something you manage in-house, or do you work with outside support?"

BRANCH C1 — "We handle it in-house"▼

🗣"That's great — most of the contractors we work with actually have strong in-house teams too. Where we usually come in is when the workload picks up and deadlines get tight — kind of as an extension of the team rather than a replacement. Does that ever happen with your team?"

If "Yes, sometimes":

Move to D · Value Positioning (C1)

If "No, we manage fine":

🗣"That's honestly good to hear. I'll still mention — a lot of teams find it useful to have a backup option in place before they actually need it, rather than scrambling when a big project lands. Would it be worth a quick look at what we do, just to have it on your radar?"

Move to D · Value Positioning (C1)

BRANCH C2 — "We outsource it" / "We use a vendor"▼

🗣"Understood — that's actually exactly where we fit in for a lot of teams. Can I ask — are you happy with your current setup, or is there anything you feel could be better in terms of turnaround or quality?"

If "Happy with current vendor":

🗣"Fair enough — and I'm not asking you to switch anything. I'd just love the opportunity to show you what we do so you have another reliable option. Would that be okay?"

Move to D · Value Positioning (C2)

If "Could be better":

🗣"I hear that a lot actually. That's exactly the conversation I'd love to have with you."

Move to D · Value Positioning (C2)

BRANCH C3 — "We do a mix of both"▼

🗣"That's a pretty common setup — and teams that use a mix tend to find us most useful because we can flex based on what's needed project by project. What does that usually look like for you — do you bring outside support in at a specific stage?"

Move to D · Value Positioning (C3)

BRANCH C4 — "We don't use BIM" / "Not familiar with BIM"▼

🗣"No problem at all — and I want to say upfront, this is a very simplified version of what BIM actually is. In plain terms, it's 3D modeling and coordination drawings that make installation on-site much smoother and faster. It's something a lot of contractors are finding really valuable, especially on larger commercial jobs. The best way to see how it can work for your specific projects is to let our senior engineers walk you through it — they're much better at showing it than I am describing it over the phone."

If "Maybe / Tell me more":

Move to E · Tier 1 CTA — meeting is the natural next step

If "Not really our thing":

Move to F · Tier 2 CTA

🟢 D · VALUE POSITIONING

[Keep this under 30 seconds — specific, relevant, not a brochure. Pick the version that matches the qualification branch.]

FOR C1 — In-house team▼

🗣

Move to E · Tier 1 CTA

FOR C2 — Outsourced▼

🗣

Move to E · Tier 1 CTA

FOR C3 — Mixed▼

🗣"We work really well as a flexible partner — some months we're handling full coordination packages, other months it's just shop drawings or prefab drawings for specific trades. We adapt to what the project needs rather than locking you into a fixed scope."

Move to E · Tier 1 CTA

🥇 E · TIER 1 — BOOK A MEETING

🥇 Primary Goal — Win here and stop

🗣

BRANCH E1 — "Sure, that works"▼

🗣"That's great [Name]. What works better for you — Monday or Tuesday morning, or later in the week?"

[Confirm day and time]

🗣"Perfect — I'll have my colleague Shakil send you a calendar invite to your email. Is [their email] still the best address?"

✅ TIER 1 WIN — Note the meeting details and wrap up.

BRANCH E2 — "Maybe — send me some info first"▼

🗣

✅ Partial win — note follow-up date.

BRANCH E3 — "I'm pretty busy right now"▼

🗣"I completely understand — no rush at all. Would it make sense to pencil something in for a few weeks out, just so it's on the calendar? Even 10 minutes — our engineers will make it worth your time."

If yes → confirm date:

✅ TIER 1 WIN — Note the meeting details.

If still no:

Move to F · Tier 2 CTA

BRANCH E4 — "Not interested in a meeting"▼

Move to F · Tier 2 CTA

🥈 F · TIER 2 — GET A PROJECT FOR ESTIMATION

🥈 Secondary Goal — Only reach here if Tier 1 was not won

[Transition must feel natural — not like a fallback. Reframe as something easier and more immediate.]

🗣

BRANCH F1 — "Yes, we have something"▼

🗣"That's great — what's the best way to get the documents over to us? Even a PDF of the drawings or scope is enough for us to start. We'll turn around a detailed quote and timeline for you."

[Get their email, confirm next step]

✅ TIER 2 WIN — Note contact and what they are sending.

BRANCH F2 — "Maybe in a few weeks / upcoming project"▼

🗣"Perfect — just keep us in mind. When that project starts taking shape, feel free to send whatever you have our way and we'll get right on it. Should I have Shakil follow up with you around that time?"

✅ Partial Tier 2 win — note follow-up date.

BRANCH F3 — "We don't share docs with new vendors"▼

🗣"That's a completely fair position — and I respect that. In that case, let me suggest something even simpler."

Move to G · Tier 3 CTA

BRANCH F4 — "Nothing right now"▼

Move to G · Tier 3 CTA

🥉 G · TIER 3 — GET ON VENDOR LIST

🥉 Tertiary Goal — Only reach here if Tiers 1 and 2 were not won

[Softest ask — zero commitment framing. This is the floor, not a failure.]

🗣"No problem at all. Here's the simplest thing — would you be open to adding us to your vendor list? That way, whenever a project comes up that needs BIM coordination or shop drawings, you can just send it our way for a bid. There's absolutely no obligation — it just keeps the door open."

BRANCH G1 — "Sure, that's fine"▼

🗣"That's great [Name] — what's the best email to send our company profile and credentials to?"

[Confirm email]

✅ TIER 3 WIN — Note email for vendor registration.

BRANCH G2 — "We have a closed vendor list"▼

🗣"Understood — is that something that opens up periodically, or is it pretty fixed?"

If opens periodically:

🗣"Got it — would it be okay if I reached back out when that window comes around?"

✅ Note callback for vendor list opening.

If fixed / closed:

Move to H · Graceful Exit

BRANCH G3 — "I'll have to check with someone else"▼

🗣"Of course — who would be the right person to speak with about that? And would it be okay if I reached out to them directly, or would you prefer to pass along our information?"

✅ New contact opportunity — note name and best approach.

BRANCH G4 — "Not interested"▼

Move to H · Graceful Exit

🔵 H · GRACEFUL EXIT

🗣

⚠️ SPECIAL CASE — "Remove me from your list"

Handle with full grace — never get defensive.

🗣"Absolutely [Name] — removing you right now, I'm sorry for the inconvenience. Before I let you go — was it just bad timing, or is BIM coordination something that's simply not on your radar at all? Just so I make a proper note."

If bad timing:

🗣"Understood — I'll make a note and we won't bother you. If anything changes down the line, feel free to reach out to us directly."

If not relevant:

🗣"Got it, I appreciate the honesty. Removing you now and wishing you the best."

⚡ OBJECTION HANDLING — QUICK REFERENCE

[Jump here from anywhere during the call. Click the objection you're facing.]

OBJ 1 — "We have an in-house BIM team"▼

🗣"That's actually ideal — we don't replace in-house teams, we support them when workloads increase, deadlines tighten, or coordination becomes more complex. Does that ever happen with your team?"

OBJ 2 — "Not interested / Not required right now"▼

🗣"I understand — and I'm not calling about a current project. I'm calling about the next one. Most teams I speak with say the same until a project becomes time-sensitive. Would it be unreasonable to take a quick look so you're prepared when that happens?"

OBJ 3 — "We already have vendors we work with"▼

🗣"That's great — and I'm not asking you to replace anyone. I'd just love the opportunity to be a backup option you can count on when your current vendors are stretched or unavailable. Would you be open to keeping us on your radar?"

OBJ 4 — "We don't outsource BIM"▼

🗣"Completely understand. A lot of contractors say that until a deadline gets tight or a large project lands unexpectedly. We're not asking for a commitment — just a quick introduction so you have an option when you need one."

OBJ 5 — "We're too busy right now"▼

🗣"I hear you — and honestly, that's exactly when teams find us most useful. But no pressure — can we pencil in a 10-minute call for a few weeks out, when things settle down?"

OBJ 6 — "Send me an email instead"▼

🗣

OBJ 7 — "How did you get my number?"▼

🗣

OBJ 8 — "You're offshore / not US-based"▼

🗣"We're a US-based LLC — and yes, we have a delivery team which is actually why our turnaround times and pricing are very competitive without compromising on quality. Your point of contact throughout is always US-based."

OBJ 9 — "Your company is too small for our projects"▼

🗣"I'd love to show you otherwise. We've handled demanding government facility projects and multi-trade MEP coordination for contractors of various sizes. Would a quick 10-minute call let our engineers show you what we've delivered?"

📞 VOICEMAIL A — PROSPECT MOBILE, NO ANSWER

[Use when calling prospect's mobile directly and they do not pick up.]

📌Target length: under 25 seconds. Speak warmly, clearly, and slowly — especially the callback number. No pitch. Just enough to be remembered.

🗣

📌Say the number slowly and repeat it once. Prospects rarely replay voicemails just to catch a number.

📌Do NOT say BIM or 3D modeling. The trade reference is the right level for a voicemail.

📌After leaving voicemail — wait at least 2 business days before calling again. If no callback after 2 voicemails total, flag to Shakil for email follow-up decision.

📌 CALLER NOTES — QUICK REFERENCE

1.TIERS ARE A CASCADE — NOT A CHECKLIST. If Tier 1 is won, stop. Never mention Tiers 2 or 3.

2.NEVER RUSH THE BRANCHES. If the prospect is talking, let them finish completely before moving to your next line.

3."Canvascom Design and BIM LLC" clarification: If they say "Sorry, which company?" → "Canvascom Design and BIM LLC — like canvas, the painting material — CanvasCom Design and BIM LLC."

4."Shakil" clarification: Pronounce as "Sha-KEEL". If they mishear → "Sha-KEEL — he's our senior engineer who sent you those emails."

5.FEDERAL FACILITY QUESTION: Answer confidently with the prepared line. If they press for more technical detail, pivot to the meeting. Do not guess or improvise technical details.

6.ENERGY AND PACE: Warm, confident, never rushed. If the prospect is engaging, slow down slightly. Engagement is a signal to build, not to close faster.

7.OFFSHORE QUESTION: "We're a US-based LLC — and yes, we have a delivery team which is why our turnaround times and pricing are very competitive without compromising on quality."